Privacy Policy
Last updated: August 28, 2026
Ritual House Acupuncture & Apothecary (“Ritual House,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ritualhousela.com, contact us, submit an online form, respond to one of our advertisements, or otherwise interact with our business.
Information We Collect
Depending on how you interact with Ritual House, we may collect:
Contact information, such as your name, email address, and telephone number.
Inquiry information, including the service you are interested in, your preferred timing, and information you voluntarily provide in a message or lead form.
Appointment information submitted through our third-party scheduling platform.
Communications you send to us through email, text message, social media, website forms, or advertising lead forms.
Technical information, such as your IP address, browser type, device information, referring website, pages viewed, and general interaction with our website.
Cookie, analytics, and advertising information collected through Squarespace and any analytics, social-media, or advertising tools used on our website.
Please do not submit detailed medical information through our general website contact forms, social-media messages, or advertising lead forms. Medical and health information needed for your care should be submitted only through our designated patient intake and practice-management systems.
How We Use Information
We may use the information we collect to:
Respond to questions and service inquiries.
Contact you about your interest in Ritual House services.
Help you schedule, confirm, or manage an appointment.
Provide requested services and customer support.
Send administrative messages related to your inquiry or appointment.
Send promotional emails or text messages when you have provided the appropriate consent.
Operate, maintain, analyze, and improve our website, advertising, and services.
Measure the effectiveness of our advertisements and marketing campaigns.
Protect our website, patients, business, and legal rights.
Comply with legal and regulatory obligations.
Submitting an inquiry does not establish a practitioner-patient relationship. A practitioner-patient relationship is established only after all required intake and consent procedures have been completed and care has been accepted.
Email and Text Communications
If you provide your email address or telephone number, we may contact you in response to your inquiry or regarding an appointment.
We will send promotional emails or marketing text messages only when permitted by law and, where required, with your consent. Consent to receive marketing messages is not a condition of purchasing services. Message and data rates may apply.
You may unsubscribe from marketing emails using the unsubscribe link included in the message. You may opt out of marketing text messages by replying STOP. You may still receive necessary non-promotional communications relating to an appointment, transaction, or active inquiry.
Email, ordinary text messaging, social-media messaging, and general website forms may not be secure. Please do not use these methods to communicate sensitive medical information or seek urgent medical assistance.
Appointment Scheduling and Patient Information
Our website may direct you to Jane or another third-party platform for appointment scheduling, intake forms, payment processing, or patient communications. Information submitted directly through those services is also governed by the privacy policies and terms of the applicable provider.
Information collected in connection with acupuncture treatment or another healthcare service may be subject to additional privacy practices and healthcare-record requirements. This website Privacy Policy is not a substitute for any Notice of Privacy Practices or patient consent documents provided as part of your care.
Cookies, Analytics, and Advertising
Our website and service providers may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, understand website usage, measure campaign performance, and deliver or evaluate advertising.
These technologies may be provided by platforms such as Squarespace, TikTok, Meta, Google, or other analytics and advertising providers we choose to use. Those providers may collect information about your device and online activity according to their own privacy policies.
You may limit cookies through your browser settings. Disabling cookies may affect certain website features.
Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track settings. Where legally required and technically supported, we will honor applicable browser-based opt-out preference signals.
How We Disclose Information
We may disclose information to service providers that help us operate our business, including:
Website hosting and form providers.
Scheduling and practice-management platforms.
Email and text communication providers.
Payment processors.
Analytics and advertising platforms.
Professional advisers, such as attorneys, accountants, or consultants.
Government agencies or other parties when required by law or reasonably necessary to protect legal rights, safety, or property.
We do not sell personal information for money. Certain analytics or targeted-advertising activities may be considered “sharing” or “selling” under some state privacy laws, even when no money is exchanged.
We may also disclose information in connection with a merger, transfer, financing, reorganization, or sale of all or part of the business, subject to applicable law.
California Privacy Rights
California residents may have rights regarding their personal information under applicable California privacy laws. Depending on the law and whether it applies to Ritual House, these rights may include the right to:
Request information about the personal information we collect, use, or disclose.
Request access to or correction of personal information.
Request deletion of personal information, subject to legal exceptions.
Opt out of certain sales or sharing of personal information.
Limit certain uses of sensitive personal information.
Receive equal service and pricing without unlawful discrimination for exercising a privacy right.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request. An authorized agent may submit a request where permitted by law, but we may require proof of the agent’s authority and verification of the consumer’s identity.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business and patient records, comply with legal obligations, resolve disputes, and enforce agreements.
Patient records may be retained for the period required by applicable healthcare and professional-recordkeeping laws.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission, electronic communication, or storage system is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and advertising are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information to us, please contact us so we can take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites or services. Ritual House is not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before submitting information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Ritual House Acupuncture & Apothecary
2043 Montrose Avenue
Montrose, California 91020
Email: jess@ritualhousela.com
Phone: (818) 621-3727
Website: ritualhousela.com